The Hospitality Commission

Source: Bhutan Observer
By Rabi C. Dahal

19 September 2008

Small handicraft outlets in the country are crying foul over exorbitant commissions paid by bigger competitors as incentives to tour guides. The smaller retailers say they are unable to pay as much to guides and so are unable to sustain their businesses. Hoteliers, meanwhile, complain about tour operators and guides demanding luxurious rooms and food when they are with the tourists. This is said to be most rampant in Paro and Bumthang.

A source in the tourism industry said almost all the handicraft outlets in the country paid commissions to guides, drivers and tour operators and it has now become a custom. About five handicraft shops in the capital are said to be paying (as commission) as much as 20 percent of the value of items bought. Most others paid 15 percent. He said that last year a guide earned Nu. 300,000 as sales incentive from a handicraft shop for a single purchase. Continue reading The Hospitality Commission